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Monitor Zendesk for changes

Watch any Zendesk page for the things that matter, and act the instant it changes. Monitors check as fast as every 10s on Scale; see the per-plan floors below.

Build a Zendesk monitor How Watch-and-Act works
Writ runs on your own accounts, with your own credentials and data, on sites you are authorized to use.
●Succeedinglast checked 8s ago

Watching on Zendesk

  • ◍ticket status change
  • ◍new ticket in a view
  • ◍satisfaction-score change
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create

Build a Zendesk monitor in minutes

Point the recorder at a Zendesk page, mark ticket status change or any selector, and Writ builds a Monitor that checks on a schedule and fires a workflow on a change, running on your own account, on a page you are authorized to use.

  1. 1
    Open the Zendesk page in the recorder

    Point the recorder at the Zendesk page you care about and mark what to watch: ticket status change, a CSS selector, or a visual baseline. Writ renders Zendesk in real Chromium, so it sees values that load with JavaScript.

  2. 2
    Set the schedule and threshold

    Choose how often Writ checks (as fast as every 10s, 10s on Enterprise) and what counts as a change worth acting on.

  3. 3
    Connect a workflow to the change

    On a real change, an automation trigger runs a workflow: notify a channel, log the new value, or take an action on your own authenticated Zendesk account.

Build a Zendesk monitor See how it works

See how Watch-and-Act works, build on workflows, or search for another site. Free to start. See pricing.

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watch

Track the Zendesk changes that matter

These are the signals teams most often watch on Zendesk. Each can trigger a workflow when it changes.

◍ ticket status change◍ new ticket in a view◍ satisfaction-score change
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types

Three ways Writ monitors Zendesk

Content, availability, and dynamic values, all rendered in a real browser.

◈Content changeTrack a selector, the full page, or a visual baseline and get notified the moment Zendesk changes what you're watching.
◈Uptime & SSLCheck that a Zendesk page or your own Zendesk integration is reachable, with response-time and certificate-expiry alerts.
◈JS-rendered valuesWrit renders Zendesk in real Chromium, so it sees prices, stock, and status that load dynamically, not just the raw HTML.
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frequency

How fast Writ checks Zendesk, by plan

A faster cadence is a paid capability: a lightweight HTTP check costs far less than a full JS render, so the tightest intervals live on higher plans.

Plan Static page Dynamic (JS-rendered)
Free 5 min 15 min
Starter 60s 10 min
Growth 30s 5 min
Scale 10s 2 min

Enterprise checks down to 10s. Local and BYO runs carry no compute charge; cloud checks are metered from your plan’s included usage, and past it from your wallet.

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flow

From a Zendesk change to an action in seconds

A Monitor detects the change; an automation trigger runs your workflow.

  1. 1
    Watch Zendesk

    Pick the Zendesk page and the change you care about: ticket status change, a selector, or a visual baseline.

  2. 2
    Detect the change

    Monitors check as fast as every 10s (10s on Enterprise). On a real change, an automation trigger fires.

  3. 3
    Act in seconds

    The trigger runs a workflow: notify a channel, extract the new value, or take an action on your own Zendesk account.

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Notify any channel. Route a Zendesk change to any of six providers (Email, SMS, WhatsApp, Signal, Pushover, or a custom webhook), or run a full workflow that takes an action on your own account.

Built on the same engine as the recorder and workflows.

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other ways

Other ways to work with Zendesk

Turn Zendesk into an APICall Zendesk as a REST endpoint.REST Zendesk MCP toolsExpose Zendesk as MCP tools for your agent.For AI agents Automate ZendeskBuild Zendesk actions without an API.Automation
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faq

Monitoring Zendesk questions

How fast can Writ check Zendesk?
It depends on your plan. Static-page checks run every 5 min on Free, 60s on Starter, 30s on Growth, and 10s on Scale; JS-rendered pages are slower (15 min down to 2 min), and Enterprise checks down to 10s. A detected change fires the connected workflow in seconds, so you act on Zendesk changes almost as they happen.
Is there a ready-made Zendesk monitor I can install?
Point the recorder at the Zendesk page, mark what to watch (ticket status change, a selector, or a visual baseline), and Writ builds a Monitor that checks on a schedule and fires a workflow on a change. It takes minutes.
What can I monitor on Zendesk?
Common targets include ticket status change, new ticket in a view, satisfaction-score change. You can watch a specific element, the whole page, or a visual baseline, and Writ renders Zendesk in a real browser so it catches values that load with JavaScript.
What happens when Zendesk changes?
A change becomes an automation trigger that runs a workflow you choose: send a notification through one of six providers, extract the new data, push it to a destination, or take an action on your own authenticated Zendesk account.
Is it allowed to monitor Zendesk?
Use Writ on your own Zendesk instance. Authorized automation of your own account. These are Monitors and change detection on pages you are authorized to access. Writ runs on your own accounts, with your own credentials and data, on sites you are authorized to use.
rec ▸ ready ●

Watch Zendesk. Act the instant it changes.

Set up a Monitor, connect a workflow, and let Writ do the watching. Get started free.

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