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Automate Intercom

Turn the repetitive Intercom work you do by hand (open a view, read conversations by filter) into a workflow Writ runs for you, on your own account, on a schedule or on demand.

Automate Intercom See how it works
Writ runs on your own accounts, with your own credentials and data, on sites you are authorized to use.
Intercom workflow
  1. 1
    open a view
  2. 2
    read conversations by filter
  3. 3
    export a report
  4. 4
    update a conversation

✓ Recorded once, then run for you

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why

Stop doing Intercom by hand

The Intercom tasks you repeat (open a view, read conversations by filter, export a report) are exactly the kind of work a computer should do. But Intercom only exposes part of it through an API, and the flow runs behind a login and dynamic pages. Intercom has an API, but some reports and inbox views are only reachable through the browser UI.

Writ closes that gap. Record the Intercom task once (or describe it to an AI session) and Writ runs it for you in a real browser, on your own account. Writ runs on your own accounts, with your own credentials and data, on sites you are authorized to use.

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automate

Intercom tasks Writ can run for you

Each of these is a real Intercom action, captured into a workflow and run on your own account.

{ }open a view
{ }read conversations by filter
{ }export a report
{ }update a conversation

Workflows extract structured fields such as conversation, status, assignee, CSAT score along the way: typed data you can route anywhere.

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build

Three ways to build your Intercom automation

Pick whichever fits the task. All three produce the same workflow Writ can run for you.

✦Record itDo the Intercom task once in a real browser (open a view, then read conversations by filter) and the recorder captures every step into a reusable workflow.
✦Describe it to AITell an AI session your goal on Intercom in plain language; it drives the live page and builds the workflow for you, no recording needed.
✦Discover itLet API discovery watch Intercom's own network calls as you browse, then turn the underlying requests into a fast, headless workflow.

Built on the same engine as the recorder and workflows, with 30+ step types.

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the hard web

Login, 2FA, and dynamic pages on Intercom

The reason Intercom is tedious to automate is the same reason most tools can't. Writ handles it.

Writ signs into your own Intercom workspace through a Persona, including SSO, and runs inside that session.

PersonasTOTP & mailbox OTP AI navigationReal Chromium rendering
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when it runs

Run the Intercom automation on your terms

On a schedule, on demand, or the instant something changes. You choose the trigger.

✦On a scheduleRun the Intercom task every hour, every morning, or any cadence. No one has to remember to do it.
✦On demandTrigger a single run from the dashboard, a webhook, your code, or an AI agent, whenever you need it.
✦On a changeWatch Intercom for conversation status change or new conversation in a view and fire the automation the instant it happens.
  1. 1
    Build the Intercom workflow once

    Record the task, describe it to AI, or discover it from the network. Writ captures each step, including login and 2FA, into a workflow you can edit.

  2. 2
    Run it on your terms

    Run it on demand, on a schedule, or fire it from a Monitor when Intercom changes. It runs on your own Intercom account, in a real browser.

  3. 3
    Call it from anything

    The same workflow is a REST endpoint at /v1/intercom/run and an MCP tool, so your code, a no-code tool, or an AI agent can trigger the Intercom automation too.

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watch

Trigger the Intercom automation on a change

Monitor Intercom for conversation status change, new conversation in a view, CSAT change and run your workflow the moment it happens.

Monitors check as fast as every 10s (10s on Enterprise). A detected change becomes a trigger that runs your Intercom automation in seconds. Monitor Intercom ▸

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run it

Free on your own machine, or on cloud

Local / BYO agent

No compute charge. The agent runs on your hardware, so it can reach Intercom even from an intranet or VPN-only network, and your AI keys never leave your machine.

Writ cloud

Metered by running time at $0.12 per browser-hour, drawn from your plan’s included usage. No infrastructure to manage.

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callable

The same Intercom automation is an API and an MCP tool

Automating Intercom for yourself and calling it from software are the same workflow. Once you have it, publish it as a REST endpoint at/v1/intercom/run and a matching MCP tool, so your code or an AI agent can trigger the Intercom task too.

Intercom API Intercom MCP tools
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other ways

Other ways to work with Intercom

Intercom APICall Intercom as a REST endpoint from your own software.Website to API Intercom MCP toolsExpose Intercom as MCP tools your agent can call.For AI agents Monitor IntercomWatch Intercom and act the instant it changes.Change detection WorkflowsHow recorded workflows run, with login, 2FA, and 30+ step types.Product
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faq

Automating Intercom: questions

How do I automate Intercom?
Record the Intercom task once in the recorder (open a view, read conversations by filter, export a report) or describe your goal to an AI session. Writ turns it into a workflow it can run for you on a schedule or on demand, on your own Intercom account. It usually takes minutes, not a backend project.
Is it allowed to automate Intercom this way?
Use Writ on your own Intercom workspace. Authorized automation of your own account. Writ runs on your own accounts, with your own credentials and data, on sites you are authorized to use.
Does Intercom automation work behind login and 2FA?
Writ signs into your own Intercom workspace through a Persona, including SSO, and runs inside that session. Writ handles TOTP and mailbox-OTP two-factor through Personas, so the automation runs inside your own authenticated Intercom session.
Can I run the Intercom automation without writing code?
Yes. Recording and AI sessions need no code at all. If you do want to trigger it from software, the same workflow is a REST endpoint and an MCP tool, but that is optional.
Where does it run, and what does it cost?
Run it on your own machine with a local or BYO agent for no compute charge, useful when Intercom is only reachable from your network or VPN. Or run it on metered cloud at $0.12 per browser-hour, drawn from your plan’s included usage. Start free.
rec ▸ ready ●

Automate Intercom in minutes

Record it once, then let Writ run it for you: on a schedule, on demand, or on a change. Get started free.

Get started